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Calling 911

HomeLiving hereProtective servicesCalling 911
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Living Here

If this is an emergency, please call 9-1-1.

When to call 9-1-1?

  • Only call in the event of an emergency (when someone's health, safety or property is threatened or a crime is in progress)
  • A call to 9-1-1 will connect you to an operator who will then contact the police, fire and/or ambulance
  • Learn more about when to call 9-1-1
  • Don't let non-emergencies compete with real ones

Who to call in a non-emergency

Non-emergencies are situations or events that do not require immediate attention but do eventually need police assistance. The number you call is based on your location.

Find a non-emergency phone number

Examples of non-emergency situations

  • Non-emergency incidents in progress (e.g., noisy party, drug use)
  • Reporting a crime with no suspect (e.g., theft of licence plate or bicycle)
  • Reporting a crime with suspect, but suspect is not on the scene (i.e., fraud)
  • Reporting a serious crime with suspect, but with a lengthy delay (e.g., assault that occurred last night at a bar)
  • Ongoing crime issues or crimes that are not in progress (e.g., graffiti or ongoing drug dealing with no suspect on scene)
  • A suspicious circumstance that may indicate an ongoing criminal activity (example: suspected drug lab)

How it works

  • Our 9-1-1 service is contracted to E-Comm, the largest 9-1-1 centre in BC
  • E-Comm administers the 9-1-1 Public Safety Answer Point (PSAP) program on behalf of our Central Okanagan communities as well as eight other regional districts in the Central and Southern Interior
  • E-Comm is where our initial 9-1-1 call is received
  • E-Comm's 9-1-1 call-takers are highly trained, dedicated professionals
  • Calls from the Central Okanagan are initially answered by an operator at E-Comm, then the call is transferred to the appropriate local public safety agency
  • Anyone seeking access to a past “9-1-1 call” to please visit E-Comm's website for more information about making a FIPPA request (Freedom of Information and Protection of Privacy Act)

Text with 9-1-1

  • Text with 9-1-1 is for deaf, deaf-blind, hard-of-hearing and speech-impaired people
  • You must register your device for this service to work
  • Learn all about texting 9-1-1 on the E-Comm website or through TextWith911.ca
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Regional District of Central Okanagan

1450 KLO Road
Kelowna, BC, V1W 3Z4
Phone: 250-763-4918
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Open Monday to Friday 8 a.m. to 4 p.m.

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