If this is an emergency, please call 9-1-1.
When to call 9-1-1?
- Only call in the event of an emergency (when someone's health, safety or property is threatened or a crime is in progress)
- A call to 9-1-1 will connect you to an operator who will then contact the police, fire and/or ambulance
- Learn more about when to call 9-1-1
- Don't let non-emergencies compete with real ones
Who to call in a non-emergency
Non-emergencies are situations or events that do not require immediate attention but do eventually need police assistance. The number you call is based on your location.
Find a non-emergency phone number
Examples of non-emergency situations
- Non-emergency incidents in progress (e.g., noisy party, drug use)
- Reporting a crime with no suspect (e.g., theft of licence plate or bicycle)
- Reporting a crime with suspect, but suspect is not on the scene (i.e., fraud)
- Reporting a serious crime with suspect, but with a lengthy delay (e.g., assault that occurred last night at a bar)
- Ongoing crime issues or crimes that are not in progress (e.g., graffiti or ongoing drug dealing with no suspect on scene)
- A suspicious circumstance that may indicate an ongoing criminal activity (example: suspected drug lab)
How it works
- Our 9-1-1 service is contracted to E-Comm, the largest 9-1-1 centre in BC
- E-Comm administers the 9-1-1 Public Safety Answer Point (PSAP) program on behalf of our Central Okanagan communities as well as eight other regional districts in the Central and Southern Interior
- E-Comm is where our initial 9-1-1 call is received
- E-Comm's 9-1-1 call-takers are highly trained, dedicated professionals
- Calls from the Central Okanagan are initially answered by an operator at E-Comm, then the call is transferred to the appropriate local public safety agency
- Anyone seeking access to a past “9-1-1 call” to please visit E-Comm's website for more information about making a FIPPA request (Freedom of Information and Protection of Privacy Act)
Text with 9-1-1
- Text with 9-1-1 is for deaf, deaf-blind, hard-of-hearing and speech-impaired people
- You must register your device for this service to work
- Learn all about texting 9-1-1 on the E-Comm website or through TextWith911.ca