Animal humane/cruelty concerns |
All animal humane/cruelty concerns including spotting dogs in hot vehicles must be directed to the Kelowna SPCA at 1-855-622-7722 |
Report lost/found dogs |
If you have lost your dog or found a stray dog, please call the regional dog pound at 250-469-6284. Do not report lost or stray dogs on our emergency line. Please only call during regular work hours. |
After Hours Contact |
Call the after-hours emergency line, operated 24 hours a day 7 days a week, if you find:
Emergency phone number: Direct Dial: 604-815-6006 Toll Free: 1-888-670-2417 Email: info-dogcontrol@rdco.com |
File a dog barking complaint |
All other complaints should be directed towards us with the dog barking log form. We are open Monday to Sunday, 9 a.m. to 5 p.m. but closed on statutory holidays. Your personal informationWhen you file a complaint with us, your personal information is kept confidential and is not revealed to the dog owner, in accordance with the Freedom of Information and Protection of Privacy Act. It is important for us to have your information on file to give validity to the complaint and to assist our officers in effectively dealing with your concerns. Anonymous complaints will not be taken. The exception to this confidentiality is if there is court action as a result of your complaint. In this case, the accused is entitled to full disclosure of the file for the purpose of preparing his/her defense. Then personal information must be revealed along with the officer's notes and findings to the accused or his/her counsel as required by law. Staff will always discuss this with you in advance. |
Enforcement of barking dogs |
We acknowledge that excessive barking noise can impact the quality of life of residents. Barking and the Responsible Dog Ownership Bylaw 1343No owner shall allow the dog to bark, howl or yelp:
Keep a dog barking log then file a complaintStaff will generate an enforcement file once the following information is provided:
The standard for excessive barking is 5 minutes or more of continual barking or 15 minutes or more of sporadic barking as per Section 29 of the Responsible Dog Ownership Bylaw 1343. If you know of other neighbours who complain about excessive barking, you are encouraged to have them also contact Dog Control with their concerns. Often more than one complainant is required to move forward with enforcement action. Once you have compiled the necessary information and submitted the barking dog log form, you will get a return email from Dog Control confirming your submission while providing your enforcement file number. Your information and your identity will be kept strictly confidential. What happens next?An enforcement file will be created in priority order and assigned to an officer who will make contact with the dog owner to address the barking dog complaint. For best results, it is essential for you to continue to monitor the matter for several days to provide feedback to the officer as to whether the situation is better, worse or the same. This will enable the officer to continue to work toward a satisfactory solution on your behalf. Should you have any questions or concerns or want to update the status of the barking during this process, please contact the officer for clarification by calling 250-469-6284. Finally, an officer will contact you to advise when the enforcement file is concluded. If the owners dispute the fineShould a fine be issued (Section 29 - $100 Regional District of Central Okanagan Responsible Dog Ownership Bylaw No. 1343) and the dog owner disputes the ticket, it may proceed to adjudication. Experience has shown that Adjudicators rely on more than one complainant's testimony/witness statements to ensure this is not a neighbour to neighbour dispute. |
Report a dog in a hot vehicle |
Please call the Kelowna SPCA at 1-855-622-7722 if you spot a dog or other pet left in a hot vehicle. In an emergency situation, call 9-1-1. Don't leave on air conditioningYou may think leaving your vehicle idling with the air conditioning (A/C) on is enough to keep your pet safe. But there is still a chance you're A/C may malfunction, plus you should not leave your vehicle to idle. If your A/C malfunctions, your vehicle will heat up and your dog will be at risk for heatstroke. Plus, you risk your vehicle being easily stolen. Don't break the windowAlthough you may have the pet's best interest in mind, do NOT break the window of a vehicle with a pet inside. The only people able to lawfully enter a vehicle to help an animal in need are the RCMP and BC SPCA Constables. |
Temperature in vehicles
The temperature in a vehicle can rapidly reach a level high enough to seriously harm or even kill your pet. This includes parking in the shade with the windows partly open. A dog can become overwhelmed by heat in as little as 10 minutes.
Temperature outside | After 10 minutes in vehicle | After 30 minutes in vehicle |
---|---|---|
21° C |
32° C |
40° C |
24° C |
34° C |
43° C |
27° C |
37° C |
45° C |
32° C |
43° C |
51° C |
35° C |
45° C |
54° C
|
Contact us
Dog Control
890 Weddell Pl,
Kelowna BC V1Y 7G6