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McDougall Creek wildfire recovery and Resiliency Centre

HomeLiving hereEmergency managementMcDougall Creek wildfire recovery and Resiliency ...
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What's new?

October 29, 2024

The Ministry of Emergency Management and Climate Readiness will be attending fire impacted areas to collect information to assist in understanding recovery needs and support decision-making about the mobilization of Provincial government resources or programs. For more information visit the Province of B.C.'s website.

Rebuilding in your community

The Resiliency Centre closed on November 17, 2023. The long-term nature of post-disaster recovery doesn’t end with the closure of the Resiliency Centre. The information below is to aid in navigating the rebuilding process, in addition to accessing agencies, organizations and non-profit/NGO groups that may be of assistance.

Residents rebuilding of their homes are advised to work closely with their local jurisdiction:

  • For RDCO residents, please find building and inspection information below. 
  • Westbank First Nation: Business Development and Building
  • City of West Kelowna: Building Department

Resources

For historical reference of the Emergency Operations Centre's news releases on evacuation orders, alerts and rescindments during the Grouse Complex Wildfire, visit cordemergency.ca

Lake Okanagan Resort Recovery

Staff at RDCO are committed to supporting Lake Okanagan Resort property owners navigate the rebuilding process. Although much of the efforts to rebuild rely on the next steps taken by Lake Okanagan Resort (corporation) and property owners, we have developed a suite of information references to aid wildfire recovery efforts. 

The following links will help clarify processes and areas of responsibility for the restoration of LOR. 

  • Contact list: Ministry of Municipal Affairs, Ministry of Environment, Interior Health, BC Hydro and other relevant provincial ministries and agencies
  • LOR process map: the steps required to start the RDCO’s building and development permit processes.
  • LOR parcel map
  • Province of BC Archeology: For property owners and developers.
  • LOR Questions and Answers

Please subscribe here for announcements and information about the rebuilding and development process for properties within Lake Okanagan Resort.

After a wildfire, supports for well-being

If you are experiencing feelings of tremendous loss and anxiety, you do not have to go through this alone. There are resources available to help provide coping strategies and support to manage stress, worry and well-being.

Wellness Together Canada provides immediate assistance in a mental health crisis and provides a list of resources for all ages affected by the wildfire.

Visit their website or download the counselling and crisis support contact list to speak to a professional counsellor. Services are free and confidential any time of the day. You can also text for crisis support:

  • Adults: Type/text WELLNESS to the number 741741
  • Youth: Type/text WELLNESS to the number 686868
  • Frontline workers: Type/text FRONTLINE to the number 741741
  • Indigenous peoples can also message Hope for Wellness through https://www.hopeforwellness.ca/
Area risk assessments

Provincial post-wildfire natural hazards risk analysis – looks at the impacts of the wildfire in areas such as water repellant (hydrophobic) soils which could result in slide/land slippage in any heavy rainfall or spring freshet event.

  • New! Read the detailed report published January 4, 2024.
  • Read the interim results of the Post-Wildfire Natural Hazard Risk Analysis Report for Priority Sites.
  • Visit the the Province of B.C.'s Post Wildfire Natural Risk Assessment Hub to view reports across the province.
BC Hydro

In the event of wildfire and during recovery, stay away from and do not touch BC Hydro infrastructure (lines, poles, towers, hydro boxes, etc.). Assume that these may be energized and may cause harm.

For any billing inquiries, contact BC Hydro customer service at 1-800-BCHYDRO (1-800-224-9376). BC Hydro also offers help for evacuees.

Building and redevelopment

Regional District of Central Okanagan

A demolition permit is the first step in the process to ensure proper waste disposal and remediation requirements are met prior to any construction.

It's important for property owners with fire damage to structures to contact our staff to make an application.

For residents of RDCO, property file requests and other building related questions can be directed to rdco.com/requests.

  • For Planning or Land Use inquiries, contact planning@rdco.com or 250-469-6227
  • For Building Permit or Inspections inquiries, contact inspection@rdco.com or 250-469-6211

See the step-by-step building permit and demolition permit process map.

For more information about building and inspections, visit rdco.com/building

Danger trees

Trees with visible damage

  • Impacted trees with visible damage from wildfire should be inspected by a qualified arborists or danger tree assessor familiar with fire effects to access the health and safety of trees on private property as soon as possible. 

Marked trees

  • You may return to find trees on property that have been inspected and marked with spray paint or tape. This was done by emergency responders for their safety to work in the area, or work in the area if needed, for fire suppression and other emergency activities.
  • Any marked trees that were deemed to be hazardous over the short term (for people to return) were removed. Burned trees can deteriorate over the mid to long term or become unstable in burned ground where their roots have been impacted and sustained winds have occurred post-inspection.
  • For the long-term safety of yourself and your property, we suggest these be inspected by a qualified arborist to assess the health and safety of trees as soon as possible.

Felled trees

  • You may return to find trees on property that have been felled and may be cut into logs. This was done by emergency responders for their safety to work in the area for fire suppression and other emergency activities. It is strongly recommended wood on the ground be removed as soon as possible as it contributes to ground fuel and fire risk. 

Insurance and trees

  • Check with your insurance company about coverage for damaged trees. Hazard trees need to be assessed if work such as repair or reconstruction of any structures is planned. Note that WorkSafeBC requires danger trees and hazards be addressed before workers can safely work in an area. 
Find more information on trees in the debris management plan.
Debris management
Debris Waste Management Plan describes the types of wastes considered in the plan, such as green waste, tree waste, construction/renovation/demolition debris, bulky solid waste, concrete, metals, white goods, hazardous waste goods, and e-waste.

The purpose of the Plan is provide direction to manage the extra load on the solid waste facilities and protect the environment. The health and safety of residents and workers is paramount. Information outlined describes where wildfire debris wastes can be recycled or disposed of, and what requirements and conditions apply for each waste stream. The plan also explains the landfill requirements for fire damaged debris containing controlled materials, and the need to follow WorksafeBC and environmental regulations. Read the Debris Waste Management Plan.


Waste guidelines for fire damaged materials
The Glenmore Landfill can accept several types of waste generated by the McDougall Creek Wildfire, but there are specific requirements and conditions for the disposal of each material.

Please reference the City of Kelowna's website before bringing fire damaged waste to the landfill. This information includes restrictions and contact information for disposal of construction, renovation or demolition of fire damaged debris.

Visit kelowna.ca/landfill for details.


Westside Residential Waste and Recycling Centre
The Westside Residential Waste and Recycling Centre, located at 2640 Asquith Road, accepts a variety of waste types and recyclables from residents only. No commercial operators are allowed at this facility. All commercial operators, private waste haulers, landscape companies and contractors should be using the Glenmore landfill directly.

Open: Friday, Saturday, Sunday, Monday from 7:30 am – 4 pm (gate closes at 3:50 pm)

Accepted Materials:

  • Scrap metal, including large appliances (fridges and freezers must be empty completely)
  • Garbage including household waste, bulky items, painted or treated wood
  • Tires
  • Clean wood – dimensional lumber, unpainted, untreated wood (please separate from other wastes)
  • Unburnt yard waste (grass, leaves, twigs less than 5 cm in diameter),
  • Small amounts of burnt yard waste may be accepted but will be handled as garbage and charged at garbage rate (keep separate from unburnt yard waste whenever possible)
  • Residential Recycling (cardboard, paper, plastic packaging, tin)
  • Automotive batteries, propane tanks
  • Mattresses

Not Accepted:

  • Commercial material, contractor waste
  • Burnt or partially burnt structures (including garbage, shed or homes) – see return to home guide for information on how to deal with this material
  • Hazardous wastes (e.g. paints, pesticides, oils, solvents, cleaners etc.)
  • Large volumes of burnt yard waste, this material is garbage and our facility cannot handle large volumes (ex. Dump trailer loads worth - please take directly to Glenmore landfill, garbage rate applies)
  • Drywall
  • Dirt, sod
  • Concrete, asphalt, bricks, rocks
  • Asphalt shingles
  • Large stumps, logs or limbs (over 5 cm in diameter)
  • Electronics, small appliances

For more information and rates at this facility, please visit rdco.com/recycle, email recycle@rdco.com or call the Regional Waste Reduction Office at 250-469-6250.

Emergency Support Services

Read the latest news letter from Ministry of Emergency Management and Climate Readiness (EMCR) ESS Fall 2023 newsletter. Highlights include the hosting of a series of engagement sessions, including with communities and partner organizations from across the province to inform future program improvements. These sessions will be designed to assist in actioning the Ombudsperson’s report, "Fairness in a Changing Climate: Ensuring disaster Supports are accessible, equitable and adaptable" and gather information to be shared with the expert Task Force and capture learnings from the 2023 wildfire season.

Fire retardant clean up

For more information on fire retardant clean up, check out details provided by BC Wildfire.

  • Fire retardant (Phos-Chek® LC95A) information sheet
  • Cleaning/removing fire retardant from surfaces
  • Environmental fact sheet  
Insurance
You can visit the Insurance Bureau of Canada (IBC) for more information on Wildfire insurance or call 1-844-227-5422.

The General Insurance Ombudservice (GIO) is an organization that works with customers who have concerns/complaints regarding their insurer to help get those resolved. It’s a national organization that provides free and impartial support – independent from the insurance industry. Visit their website to learn more.

Lake Okanagan Resort Recovery
  • Contact list: Ministry of Municipal Affairs, Ministry of Environment, Interior Health, BC Hydro and other relevant provincial ministries and agencies
  • LOR process map: the steps required to start the RDCO’s building and development permit processes.
  • LOR parcel map
  • Province of BC Archeology: For property owners and developers
  • LOR Questions and Answers

Subscribe to updates about the rebuilding process for properties located within Lake Okanagan Resort here.

Provincial recovery information

The Province has information on how to recover after a wildfire.

Recovery Plan

Local governments have obligations under the Emergency Program Act of British Columbia to develop a recovery plan for impacted residents. Major recovery-phase accomplishments include successful community outreach and ongoing collaboration between local governments and non-profit organizations.

Read the Central Okanagan McDougall Creek Recovery Plan here.

Regional Parks

Stephens Coyote Ridge Regional Park remains closed and Rose Valley Regional Park is partially reopened, with some closures pending assessments and mitigation for safety and hazards. For their safety visitors are asked to respect closure barriers, signage and to stay out of closed parks. Updates to the recovery process will be shared on the page at the link below.

Wildfire recovery in Regional Parks

Roads 

In Electoral Area West, the Ministry of Transportation and Infrastructure is responsible for roads including safety and maintenance. 

  • For road emergencies within the RDCO West Electoral Area, including Highway 97 call the Province’s contractor, AIM Roads at their 24-hour hotline: 1-866-222-4204.
  • For information about provincial road closures or delays, visit drivebc.ca

In West Kelowna and Westbank First Nation areas:

  • Westbank First Nation, Public Works streets and park maintenance
  • City of West Kelowna, Public Works roads and sidewalks
Returning home guide
Residents affected by the wildfire will have different timelines when they can return home. The Returning Home Information Guide will help residents safely return to areas damaged by wildfire.  Find contact information, tip sheets and FAQs.
Red Cross

The Canadian Red Cross is providing support for the 2023 British Columbia Fires. It's important for any affected resident to register in order to receive assistance. You can do that online, or by calling 1-800-863-6582.

Central Okanagan Food Bank

The Central Okanagan Food Bank provides food and other assistance to those needing help regardless of race, national or ethnic origin, citizenship, colour, religion, sex, sexual orientation, gender identity, gender expression, income source, age, and mental or physical ability. To register visit COFB online: cofoodbank.com/newclient or call 250-763-7161.

Habitat for Humanity

Habitat for Humanity Okanagan is an affiliate of Habitat for Humanity Canada, a national, non-profit organization working towards a world where everyone has a safe and decent place to live. Habitat for Humanity’s model empowers families to invest in home ownership. Through donated labour, efficient management and tax-deductible donations of money and materials, Habitat for Humanity builds and rehabilitates simple, decent houses. 

Office phone number: 778 755-4346

Address: 1793 Ross Rd, West Kelowna, BC

Salvation Army

The Salvation Army is an international Christian Organization and the largest non- governmental provider of social services in Canada.  The Westside Salvation Army is the local branch, serving the communities of Westbank, West Kelowna and Peachland.  As of September 2023, The Westside Salvation Army has hired a Fire Recovery Caseworker to support households negatively affected by the McDougall Creek Wildfire.  Supports include grocery and gas gift cards, clothing vouchers, linens, new mattresses, spiritual and emotional care, resource navigation, as well as financial relief grants. To access these supports please call our Fire Recovery Casework Team at 250-258-2990 or visit www.WestsideSA.ca for more information

Samaritan's Purse

Samaritan's Purse a non-governmental organization that mobilizes specialized staff and equipment as well as hundreds of volunteers when natural disasters occur on Canadian soil. 

Wildlife
  • Report a wildlife conflict to BC Conservation Officer Service that threatens public safety call: 1-877-952-7277 
  • For information on preventing wildlife conflict see WildsafeBC.
Media inquiries

Media inquires can be directed to:
Phone:  250-469-6193
Email: communications@rdco.com

 

For previous news releases on the Grouse Complex Wildfire, visit cordemergency.ca

 

McDougall Creek wildfire recovery eNewsletter

Subscribe for email updates about wildfire recovery in your community, under the heading RDCO news - McDougall Creek Wildfire Recovery.  Read past updates:

  • Sept. 29, 2023 - eNewsletter No. 1
  • Oct. 13, 2023 - eNewsletter No. 2 
  • Oct. 27, 2023 - eNewsletter No. 3
  • Nov. 17, 2023 - eNewsletter No. 4

Read the summary of the Resiliency Centre's activities presented to the RDCO Board on November 16 for more information.

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Regional District of Central Okanagan

1450 KLO Road
Kelowna, BC, V1W 3Z4
Phone: 250-763-4918
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The RDCO acknowledges our presence on the traditional, ancestral, and unceded tm̓xʷúlaʔxʷ (land) of the syilx / Okanagan people who have resided here since time immemorial. We recognize, honour, and respect the syilx / Okanagan lands upon which we live, work, and play.

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