McDougall Creek wildfire recovery and Resiliency Centre

• Provincial post-wildfire natural hazards risk analysis – this is looking at the impacts of the wildfire in areas such as water repellant (hydrophobic) soils which could result in slide/land slippage in any heavy rainfall or spring freshet event. 
• Community needs assessment – starting shortly, we will work confidentially and one-on-one with individuals to determine what challenges they are facing and what their needs are to ensure delivery of effective services.

In the event of wildfire and during recovery, stay away from and do not touch BC Hydro infrastructure (lines, poles, towers, hydro boxes, etc.). Assume that these may be energized and may cause harm.

For any billing inquiries, contact BC Hydro customer service at 1-800-BCHYDRO (1-800-224-9376). BC Hydro also offers help for evacuees.

If you have been evacuated and need Emergency Support Services (ESS) you can self-register online and view additional resources: www.ess.gov.bc.ca. 

For more information on fire retardant clean up, check out details provided by BC Wildfire.

• Fire retardant (Phos-Chek® LC95A) information sheet
• Cleaning/removing fire retardant from surfaces
• Environmental fact sheet  

Ruined fridges and freezer curbside pick-up will begin immediately for residents that have been affected by significant power outages through Rapid Response Industrial Group.

*Note: Residents should contact their insurers about what to do with home contents including spoiled food, fridges and freezers before they take action. Insurers sometimes require inventory of photos. Once they have been collected, they cannot be returned.

Steps to take for fridge and freezer curbside pick-up:

1. Email: info@rapidresponseind.com to schedule a pick-up.
2. Do not open fridge and seal with duct tape prior to moving.
3. Move appliances from your home and place on curbside or driveway by 8 a.m. on the scheduled day of pick-up.
4. To reduce wildlife conflicts in neighbourhoods, resident should not put fridges or freezers outside until just before scheduled collection time.

Requests submitted before 4 p.m. will be picked up the following day by 4 p.m. Requests after 4 p.m. are subject to 24-hour delay of pick-up. Special requests with extenuating circumstances can contact (956) 302-6611 to facilitate pick-up for residents with mobility challenges.

Curbside pick-up of ruined fridges and freezers will be available until further notice.

The Canadian Red Cross is providing support for the 2023 British Columbia Fires. It's important for any affected resident to register in order to receive assistance. You can do that online, or by calling 1-800-863-6582.

For property file requests and other building related questions rdco.com/requests.

• For Planning or Land Use inquiries, contact planning@rdco.com or 250-469-6227 
• For Building Permit or Inspections inquiries, contact inspection@rdco.com or 250-469-6211

In Electoral Areas, the Ministry of Transportation and Infrastructure is responsible for roads including safety and maintenance. 

• For road emergencies within your neighbourhood, call the Province’s contractor, AIM Roads at their 24-hour hotline: 1-866-222-4204.
• For information about road closures or delays, visit drivebc.ca

Samaritan's Purse a non-governmental organization that mobilizes specialized staff and equipment as well as hundreds of volunteers when natural disasters occur on Canadian soil. 

• Report a wildlife conflict to BC Conservation Officer Service that threatens public safety call: 1-877-952-7277 
• For information on preventing wildlife conflict see Wildsafe BC.