Report a missed collection

If your recycling, garbage or yard waste wasn't picked up on your regular collection day, call Environmental 360 Solutions (E360S) at 250-868-3211 or email

Do you need a reminder?

Never miss a collection again. Download the free Recycle Coach app.

Missed collections in winter

For missed collection due to snow events, please leave your carts at the curb and the waste hauler will pick it up as soon as possible.

Damaged or missing carts

If your cart is a damaged or missing, call Environmental 360 Solutions (E360S) at 250-868-3211.