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Victim services

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Living Here

If you are a victim of crime and/or trauma and are in need of assistance, please email the Central Okanagan RCMP Victim Services or call them at 250-470-6242. Caseworkers are available Monday through Friday to answer phone calls and emails. If you are in danger or your matter is an emergency, please call 9-1-1.

About us

The Central Okanagan RCMP Victim Services is a member of the Police Victim Services of BC. We aim to help lessen the impact of crime and/or trauma on victims, witnesses and their friends/families. 

Referrals are accepted by RCMP, community professionals or self-referral and have no fee for service.

Within the Regional District of Central Okanagan, Victim Service caseworkers are trained professionals who provide emotional support and practical assistance to victims and survivors of crime and/or trauma, focusing on grief, loss and trauma support to persons impacted. This program partners with the Kelowna Regional RCMP detachment.

We are here to help

  • Connect with us by self-referral or referral from an organization
  • Contact with you is in-person and/or over the telephone
  • No cost to receive our service
  • Visitors of Central Okanagan (with your permission) can be referred to your home community for follow up and local assistance
  • We are here to help – brochure 

Service area

Victim services assist residents of and visitors to our Central Okanagan communities including:

  • Central Okanagan East Electoral Area
  • Central Okanagan West Electoral Area
  • City of Kelowna
  • City of West Kelowna
  • District of Lake Country
  • District of Peachland
  • Westbank First Nation

Services are funded by the Regional District of Central Okanagan, Ministry of Public Safety and Solicitor General and Westbank First Nation.

Our services include

Emotional support

  • Police requested crisis response (crisis intervention, defusing and debrief)
  • Grief and loss support
  • Safety planning information
  • Information on critical incident reactions and self-care post trauma
  • Common reactions to traumatic experiences PDF 
  • Grief and loss resource PDF 

We also provide referrals between two distinct Victim Service Programs. Caseworkers refer people to our partner agency Community-based Victim Services (Elizabeth Fry Society) when persons referred to us are identified as:

  • Victims of violence in relationships (adult, youth or child)
  • Victims of sexual assault
  • Victims of criminal harassment
  • Victims of child abuse/assault (both physical and sexual)
  • Adult survivors of childhood abuse (both physical and sexual), and
  • Child witnesses of family or sexual violence

Practical assistance

Court

  • Court orientation and accompaniment for witnesses who may be required to testify in criminal cases
  • Guidance in completing victim impact statements
  • Updates on the status of the police investigation, charges laid against the offender, protective orders, outcome of court appearances, the custodial status of the convicted offender, and length of sentence/parole information
  • Connection with provincial and federal Victim Notification Programs
  • Liaise on your behalf with justice system personnel
  • Victim service workers do not provide legal advice to victims but will assist with referrals for legal advice where available

Financial

  • Aid in completing Crime Victim Assistance Program compensation

Referral

  • Counseling, financial, legal and community resources

Public awareness and education

Central Okanagan RCMP Victim Services provides services to victims of crime and/or trauma who may or may not have reported a crime to police or be involved with the criminal justice system. Please note: Victim Services respects confidentiality yet has a duty to report (to applicable agencies) violence in relationships, child abuse, a danger to self or danger to others.

Our Caseworkers attend community events and provide informational presentations.

Information

  • Updates on file status throughout the police investigation
  • Progression of the case through the criminal court system (if applicable)
  • Overview on your rights through the Victims of Crime Act and Canadian Victims Bill of Rights
  • Explanation of criminal justice system specific to your case
  • Other assistance with information as requested

Please note: most information you provide to us is confidential except 4 key safety areas where information shared must be reported to police – child abuse, harm to self, harm to others, and domestic abuse.

Additional helpful contacts

  • VictimLinkBC after-hours telephone crisis assistance, 1-800-563-0808
  • BC Government: Victims of crimes
  • Government of Canada: Victims of crime
  • Legislation: Victims of Crime Act
  • BC Bereavement Helpline, 1-877-779-2223
  • BC Suicide Helpline, 1-800-784-2433
  • Crisis Line Association of BC: Interior crisis line network, 1-888-353-2273
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Regional District of Central Okanagan

1450 KLO Road
Kelowna, BC, V1W 3Z4
Phone: 250-763-4918
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Open Monday to Friday 8 a.m. to 4 p.m.

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The RDCO acknowledges our presence on the traditional, ancestral, and unceded tm̓xʷúlaʔxʷ (land) of the syilx / Okanagan people who have resided here since time immemorial. We recognize, honour, and respect the syilx / Okanagan lands upon which we live, work, and play.

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