The Local Government Act and the Community Charter authorize the RDCO to enact a bylaw and provide enforcement using regulatory offence tickets. For full details on bylaws we enforce and the associated fines see Bylaw Notice Enforcement | Bylaw No. 1538.
Register a complaint
Bylaws are not enforced pro-actively. Your concerns or complaints must be reported to initiate enforcement. RDCO Bylaw Officers respond to complaints Monday to Friday, 8 a.m. to 4 p.m.
- Submit a complaint online
- Phone 250-469-6112 (24-hour voicemail)
It is helpful if you include any or all of the following:
- Civic address or best detailed description of problem location.
- Any owner or occupier information (if known).
- Your specific concern.
- Your name, address and phone number (this is only for the inspector to contact you for further information - your personal information is not given out).
How to pay tickets and fines
Friday November 15, 2024 - Residents are reminded they are responsible for ensuring their accounts are up to date despite service disruptions and mail delays during the Canada Post strike. For more information, see our news release Paying RDCO bills during the Canada Post strike.
Alternative ways to pay:
- Pay online: pay your bill anytime online at rdco.com/payment
- Pay in-person: visit our office during business hours (Monday to Friday, 8 a.m. to 4 p.m.) at 1450 KLO Road
- Drop-off a cheque: use the secure drop box at our main door outside business hours, or anytime – cheques must be in an envelope with account information included.
- Pay utility bills through your bank: some bills can be paid through your bank – reach out to your banking institution for more information.
If a ticket is not paid, is not disputed or an adjudication hearing has not been requested within 14 days, the opportunity to dispute the is lost and the penalty will immediately become due and payable to the Regional District. Please ensure prompt payment.
If after 14 days a ticket has not been paid and a request for adjudication has not been made, a letter will be sent providing a final opportunity to pay. If payment is not received after a further 28 days, the ticket may be forwarded for collection and/or court action.
| Online |
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Pay online with Visa or MasterCard using our online payment system. You must login or create a payment account to use the online system. Once you are logged in, search by your issued ticket number and the year, located at the top of the paper ticket notice. Note: it may take 2 to 3 business days for a ticket to be entered into our system. If you see an error message, "No record found" try again in a few days. If the ticket number is still not found, please contact us for assistance. |
| In-person |
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Bring your paper ticket and payment to the cashier located on the main floor of the RDCO office (1450 KLO Road, Kelowna) during business hours, Monday through Friday, 8 a.m. to 4 p.m. excluding statutory holidays. We accept payments by cash, credit, debit, cheque, money order or bank draft. |
| Drop box |
| Outside of normal business hours (Monday to Friday, 8 a.m. to 4 p.m.) you may use the drop box beside the front door of the RDCO office (1450 KLO Road, Kelowna). Include your paper ticket and payment of cheque, money order or bank draft in a sealed envelope and drop it into the deposit box. |
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Include your paper ticket and payment (do not mail cash) by cheque, money order or bank draft, payable to Regional District of Central Okanagan and mail to: Regional District of Central Okanagan Postmarks are not accepted as proof of date of payment, so please ensure payment is delivered before the payment due date. Additional charges will apply to NSF cheques. Invalid cheques will not be considered payment before the due date. |
Regulatory offence tickets
RDCO Bylaw officers can issue two types of regulatory offence tickets: Bylaw Offence Ticket and Municipal Ticket Information. Payment options for each type of ticket are the same (online, in-person, drop box and mail. Dispute options for each type of ticket are different.
Bylaw Offence ticket system
The RDCO is part of the Southern Interior Bylaw Adjudication Program. We are partnered with the City of Kelowna, Lake Country, Peachland, West Kelowna, Oliver, Penticton, the Regional District of Okanagan Similkameen, Summerland and Vernon. This is a simpler, quicker and less costly method of resolving minor bylaw infractions and disputes that otherwise could end up in the Provincial and Supreme Court system.
All RDCO bylaws are included in the Bylaw Dispute Adjudication Program except those involving Aggressive and Dangerous Dog incidents, which are often more complex, require a higher burden of proof and may result in stricter measures of control through the court system.
Through the Bylaw Adjudication Program, the process of disputing a Bylaw Offence Notice could possibly be resolved in one month. The Bylaw Adjudication Program provides an alternative resolution process but doesn't replace the existing Municipal Ticketing Infraction (MTI) system.
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How to dispute a bylaw offence notice |
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Anyone that's received a Bylaw Notice has the opportunity to dispute violations outside the court system. This is done through an independent adjudicator who will hear all disputes. Should you wish to fight your Bylaw Notice, please complete the Dispute/Request for Adjudication section of the back of your Bylaw Notice and submit it within 14 days of issuance to the Regional District of Central Okanagan in-person or by mail: Regional District of Central Okanagan Disputes will be handled in a 3-step process
Independent adjudicators will determine whether a bylaw infraction did or did not occur. If the Adjudicator determines the infraction occurred, the full penalty will be applied as well as an adjudication fee of $25. If the Adjudicator determines that no infraction occurred, no fine will be applied. The Adjudicator does not have the authority to modify the offence or the penalty. |
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Additional resources |
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For more information on bylaws, bylaw infractions, ticketing and disputing a Bylaw Notice and the Bylaw Adjudication Program, please contact our Bylaw Enforcement staff at 250-763-4918. |
Municipal Ticket Information system
The Province of BC introduced “Municipal ticketing” (also called Municipal Ticketing Information system or MTI) to enable prosecution by local governments of local government bylaws. This process is used for offences that are deemed more serious in nature, that should be resolved in a Court of Law as opposed to an Adjudication Forum. MTIs can take six months to multiple years to reach a resolution.
Prosecutions under the MTI system follow the criminal burden of proof and carry higher penalty amounts.
| Disputing a municipal ticket information |
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Should you wish to fight an MTI, complete the Dispute section of the back of the ticket and submit it within 14 days of issuance to the RDCO in-person or by mail: Regional District of Central Okanagan It will be forwarded to the Kelowna Courthouse to be scheduled for a hearing. If you fail to appear for the hearing it will be deemed convicted in your absence. |