Creating welcoming experiences: Visitor Services in action

Every visit to a Regional District of Central Okanagan (RDCO) park begins with a simple goal: helping people feel welcome, comfortable and connected to nature. Whether someone is exploring a trail for the first time, participating in a guided hike, attending a family program or seeking information at a park facility, visitor services play an important role in shaping a positive experience.

The RDCO Regional Parks system includes more than 2,100 hectares of parkland across 30 regional parks, featuring over 86 kilometres of designated trails and a variety of natural environments to discover. Visitor services staff and park interpreters help residents and visitors navigate these spaces safely while fostering a deeper appreciation for the parks' landscapes, wildlife and cultural significance.

A key part of creating welcoming experiences is offering programs that meet people where they are. The current Parks Program Guide features opportunities for all ages, interests and abilities, including guided hikes, family programs, wellness activities, nature education, art experiences and community-focused outdoor events. The guide is designed to help participants easily identify programs based on activity level, format and interests, making parks more approachable for both new and returning visitors.

The RDCO’s core programs demonstrate how visitor services help build meaningful connections. Weekly offerings such as Storytime, Roll & Stroll, Mission Creek Weekly Walks, Hike Club and guided evening programs provide regular opportunities for residents to enjoy the outdoors, meet new people and learn about the natural world. These programs create welcoming entry points for families with young children, newcomers to the region, active adults and anyone looking to spend more time in nature.

Behind every program is a team of knowledgeable park interpreters who share their passion for nature while creating positive and inclusive experiences. Through guided discussions, hands-on activities and interpretive walks, they help visitors discover the unique stories of our regional parks, from wildlife and ecosystems to geology, seasonal changes and environmental stewardship.

Accessibility and inclusion are also central to visitor services. RDCO continues to highlight efforts to improve access to nature and create opportunities for more people to enjoy regional parks. Through ongoing investments, partnerships and programming, the parks system strives to ensure that outdoor experiences are welcoming and available to a broad range of community members.

Visitor services also play a key role in helping residents and organizations bring community gatherings and special occasions into Regional Parks. Staff provide guidance on park permits, picnic shelter reservations, weddings and special event applications, helping organizers understand park requirements, timelines and environmental considerations. Whether someone is planning a family celebration at Mission Creek Regional Park, a wedding ceremony at Bertram Creek or Kopje Regional Park or a larger community event requiring a Special Event Permit, the visitor services team works with applicants to ensure events are safe, enjoyable and aligned with park values.

By offering clear information, support throughout the application process and coordination with other park staff, visitor services help create positive experiences not only for event organizers and participants but also for all park users who share these valued public spaces.

Visitor services extend beyond programming. Staff support park users through wayfinding, safety information, park permits and facility bookings, helping visitors plan everything from a casual afternoon walk to a family gathering or special event. Resources available online and in parks help people confidently explore the region’s trails and natural areas while respecting the environment and other park users.

At its heart, visitor services is about creating connections: between people and nature, between neighbours and between communities and the landscapes that make the Central Okanagan special. Every greeting, program, conversation and shared outdoor experience contributes to a welcoming parks system where everyone can feel a sense of belonging and discovery. As the summer season continues, residents are encouraged to explore the many opportunities available through regional parks and experience firsthand how visitor services help bring our parks to life.